TERMS AND CONDITIONS

Delivery of Purchased Goods

General Terms And Conditions For Use Of ATN Europe LTD Services
Seller's Data
The direct expenses for return of the goods shall be covered by the User

PRIVICY POLICY
Definitions and Interpretation
Scope of this Privacy Policy
Data Collected
Data That is Given to Us by You
Who We Share Data With
Keeping Data Secure
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1. Delivery of purchased goods

  • The term of delivery of ordered and paid goods to the address indicated by the User shall be from 24 hours to 5 business days, upon receipt order confirmation; in case of official holidays and/or days off the term can be extended by the period of the non-working days. In any case the specified delivery terms may be delayed; however www.atneu.uk should promptly notify the User thereby.

    Delivery of paid goods, which at the time of the order are not available in the online shop of ATN EUROPE LTD, shall be made to the address specified by the User from 24 hours to 14 business days upon receipt of order confirmation; in case of official holidays and/or days off the term can be extended by the period of the non-working days. In any case the specified delivery terms may be delayed; however ATN EUROPE LTD should promptly notify the User thereby.

    The ordered goods shall be delivered as designated and within the agreed terms. ATN EUROPE LTD shall keep the right to extend the specified terms by up to 7 (seven) days without prior notice to the Users and may extend the terms by more than 7 (seven) days with the preliminary consent by the User that has placed the order.

    The User can choose between the following two delivery options:

    • Express delivery within 24 hours (on a working day) (if order is made before12:00 h) - subject to payment of courier service at the rate of GBP ...
    • Regular delivery - the delivery is free of charge. The ordered goods are available within 10 working days in the selected outlet.

    ATN EUROPE LTD may request additional confirmation of the order by the User via telephone or email. If the User refuses to provide the information requested by ATN EUROPE LTD, such refusal shall result in automatic cancellation of the order with or without additional notification to the User.

    ATN EUROPE LTD shall not be liable for delay of the delivery due to force majeure events, as for example delay of the courier performing the delivery.

    Upon delivery, the User and/or his/ her authorized representative must examine carefully the goods. In case of external visible defects - possible breakdowns, impacts and other damages identified upon delivery, the User must sign a damage record in the presence of the courier stating the identified defects and shall immediately notify ATN EUROPE LTD via tel. 020 8145 1986 or email: support@atnuk.com

    If the User accepts the delivery without reservation, any and all subsequent claims for external visible defects of the received goods will be considered unreasonable and therefore shall not be satisfied. In case of failure to issue and sign a damage record in the presence of the courier upon receipt of the goods and/or if the User fails to notify immediately ATN EUROPE LTD Via tel. 020 8145 1986 or email: support@atnuk.com, the User shall lose his/her rights of remedy for the external visible defects granted under the sale contract.

    If the User has indicated in his/her order incorrect or wrong address, contact person and/or telephone number ATN EUROPE LTD will not be liable for incorrect performance of the order as a result of the incorrect information provided by the User.

    Upon delivery of the goods the User or a third party, designated in advance thereof, must sign the delivery documents. A third party is considered any person that has not made the order but accepts the Goods when they are delivered to the delivery address indicated by the User.

    If the User is not found at the designated address within the term for performance of the delivery and/or access is not provided to the delivery address, ATN EUROPE LTD shall be discharged from its obligation to deliver the ordered goods and the User shall lose the opportunity for delivery of the ordered goods.

    When the delivered goods do not obviously correspond to the goods ordered by the User and that may be established by simple inspection of the delivered goods, the User may request replacement of the delivered goods within 48 hours by goods corresponding to the order and shall notify ATN EUROPE LTD thereby Via tel. 020 8145 1986 or email: support@atnuk.com. ATN EUROPE LTD reserves the right to choose/change the subcontractor performing the delivery without prior notice to the User provided that this does not affect the way and the term of delivery.

    The user is entitled to cancel the contract remotely for convenience and without compensation or penalty, within 14 days effective from the date on which the User or a third person other than the carrier and designated thereof, has taken possession of the goods, or from the date on which the User or a third person other than the carrier and designated thereof has taken possession of the last delivered goods in case of contract according to which you order many goods by one order.

    If the ordered goods is not available in the online shop at the time of the order, the user is entitled to cancel the contract remotely for convenience, without compensation or penalty, within 14 days effective from the date on which the User or a third person other than the carrier and designated thereof has taken possession to the goods, or of the date on which the User or a third person other than the carrier and designated thereof has taken possession to the last delivered goods in case of contract according to which you order many goods by one order according to the provisions of the Consumer Protection Act.

    To be able to exercise his/her right to refusal, the User shall notify ATN EUROPE LTD about his/her name, geographical address and if available, telephone number, fax and email and about his/ her decision to cancel the contract with explicit statement (for example letter sent by mail, fax or email). The user may refuse to use the enclosed standard cancellation form, however this is not mandatory:

Standard contract cancellation form (fill in and send this form only if you wish to cancel the contract)

To
ATN EUROPE LTD

Registered office and principal place of business of ATN EUROPE LTD, Units 1-2 Skylon place Rotherwas industrial estate Hereford, contact telephone number 020 8145 1986 email support@atnuk.com

www.atneu.com, storehouse located in the city of Sofia 1588, ul. "Okolovrasten pat" 456B

Please be notified hereby*, that I/we withdraw* from the purchase contract concluded by me/we* for the following goods*/ for provision of the following service*:
..............................................................................................................
..............................................................................................................

– Ordered on*/Received on* ..................................................................................
– User's name ...............................................................................................
– User's address ............................................................................................
– User's signature ..........................................................................................
(only in case this is a hard copy form)
– Date ......................................................................................................
* ”

The user may also fill in and send electronically a standard cancellation form or other explicit cancellation statement on the website www.atneu.uk and in that case ATN EUROPE LTD shall immediately send an acknowledgment of the cancellation on a hard copy or via email. In order to observe the cancellation term under the contract the User only needs to send his/her cancellation notice before the date of expiry of the right of cancellation under the contract.

In case that the User withdraws from the contract, АTN EUROPE LTD will refund all payments, which it has received, including expenses for delivery (except for the additional expenses connected with the method of delivery selected by the User other than the cheapest standard manner of delivery offered by ATN EUROPE LTD, without unreasonable delay and in any case not later than 14 days effective from the date on which the User informs ATN EUROPE LTD for his/her decision to cancel the contract.

User's acceptance of these General terms and conditions for use of www.atneu.uk services implies his/her explicit consent to be reimbursed for the amount paid to the bank account provided by the User.

ATN EUROPE LTD is entitled to postpone the reimbursement of payments until the return of the goods or until submission of proofs that the goods were returned, whichever occurs earlier.

The User shall send to ATN EUROPE LTD or shall return the goods without unreasonable delay and in any case not later than 14 days after the day on which it has informed ATN EUROPE LTD for the cancellation of the contract.

The term shall be considered observed if the User returns the goods to ATN EUROPE LTD before expiry of the 14-day term.

The direct expenses for return of the goods shall be covered by the User.

The goods shall be returned in their original packing, with full set of the delivery documents, free of any damages and in the form in which it was received. ATN EUROPE LTD shall keep the right to decide whether to accept the returned goods, provided that the returned goods present damaged packing, traces of use, scratches, impact, damaged from electrical shock, missing accessories of guarantee card.

The User is liable for the impairment goods value following their testing other than that needed to confirm their nature, features and good operation. When the User has exercised his/her right of cancellation, he/she shall pay the proportional amount of the actual deliveries up until the time he/she has notified ATN EUROPE LTD about the exercised right of cancellation. The proportional amount shall be calculated on the basis of the end price. If the end price is too high, the proportional amount shall be calculated on the basis of the market value of the actual delivery.

2. General Terms And Conditions For Use Of ATN Europe LTD Services

  • N.B. For Use Of ATN Europe LTD Services N.B. Please read carefully these General Terms and Conditions before using this website. By using this website you accept and agree with the General terms and conditions. If you DON'T ACCEPT these terms and conditions, do not use the website.

    These General Terms and Conditions shall settle the relations between ATN EUROPE LTD and the Users of websites and services located on the domain https://www.atneu.uk/ and its sub-domains (the site), using the information and commercial services offered by ATN EUROPE LTD (the Services) on the Website. To be able to use the Services of ATN EUROPE LTD, the User shall register on the Website and thus shall agree, entirely accept and undertake to observe the General Terms and Conditions.

  • Seller's Data

    ATN EUROPE LTD, a limited company registered in the United Kingdom – Company number , , entered with the Registry Agency, company identification number 09755904, egistered address units 1-2 Skylon place Rotherwas Industrial estate Hereford.

    1. Terms and conditions for use of www.atneu.uk website

    By registering on the Website, the User confirms and declares its consent with the following:

    The information services on the Website are provided “as they are published”. ATN EUROPE LTD is not liable for the accuracy of the published information.

    ATN EUROPE LTD shall not be liable and shall not be bound with the deadlines for providing information concerning completed orders of the User, the status of his/her or other User's requests, questions and comments about products, availability of products, as well as for incurred damages and/or missed benefits and other losses of any kind and size having occurred after, as a result of or due to the use/inability to use (due to technical issues, preventive maintenance, administrator's decisions, etc.) of the Website. The User may track the status of any order on his/her profile or email.

    ATN EUROPE LTD shall not be liable in case that while using the Website or some of its materials the user may suffer any damages, which require repair or correction of the equipment or loss of information and any expenses connected with the remedy of such damages shall be on the User's account.

    The online system for purchases through the Website reflects the product availability as at the time of the check and, considering the dynamics of the goods turnover, it is possible that specific items and related accessories, published and represented on the Website as “available” as at the time of the check, are depleted at the time of the order order and may not be ordered and delivered through the online shop. In any case, ATN EUROPE LTD shall notify the users having made order through the Website about its ability/inability to deliver the goods ordered through the online system.

    The parameters (term/ method of delivery etc.) of the order made through the Online system may be changed, and ATN EUROPE LTD shall notify the User about the changes made to the email and/or contact telephone and provided thereof or in another appropriate way by the time of sending the notice for order confirmation to the User at the latest. Any change of the delivery address, type of payment, change or adding an item, change of invoice data and/or other parameters of the order, shall be communicated by the User to the online adviser of ATN EUROPE LTD to the indicated contact details 020 8145 1986 / email: support@atnuk.com), by the time the order is sent for delivery. After receipt of the subsequent notice of confirmation and delivery of the order, no changes can be made.

    To use the Website services, the User shall access the World Wide Web directly or through other devices that have access to Web-based content and shall ensure any equipment required for access to World Wide Web including PC, modem or other device for Internet access. ATN EUROPE LTD shall not be liable for any disturbances or technical issues preventing the Website use as a result of the quality of the computer equipment operated by the User.

    Upon registration on the Website, the User shall provide true, correct, full and up-to-date information required to perform the sale by filling in all mandatory fields of the registration form. After the successful registration, the User shall give his/her explicit consent, through the registration form on the Website, that he/she can be contacted by third persons including but not limited to couriers and others in order to specify some details concerning the performed order and the subsequent delivery of the goods.

    The Seller shall not be liable for improperly and/or incorrectly delivered order in case that the User has provided incorrect, untrue or incomplete information and shall also be entitled to refuse further access of the person to a part of or to all services offered by the Website.

    By making registration on the Website and ticking the field “We need your consent to process your personal data in accordance with the new Regulation!”, the User confirms and declares the following:

    The user shall give its perpetual, explicit and unconditional consent up until the possible explicit cancellation in writing thereof that his/her personal data can be collected, stored, processed and used by ATN EUROPE LTD and/or third persons authorized by the company on contractual or other ground including but not limited to: Companies performing courier services, banks, other traders, etc. for marketing and advertising purpose and analyses by ATN EUROPE LTD or other persons, participation in games, promotions and lotteries organized by ATN EUROPE LTD, as well as for any other purpose that are not prohibited by the law.

    To receive information through the provided contact details, commercial messages for products and services of ATN EUROPE LTD and/or ongoing activities, marketing and promotional messages and/or for the purpose of marketing research and data collection and in case that he/she does not wish to receive such information, the User shall explicitly refuse receiving it through the request and contact form specified on the Website.

  • 2. Personal data protection

    ATN EUROPE LTD, company identification number 09755904 , in the capacity of personal data controller, collects personal data from individual persons.

    ATN EUROPE LTD is a personal data controller established in the United Kingdom and shall process the personal data lawfully and in good faith for the purpose of its business - retails and wholesale trade ,and shall not process them additionally in a way, which is incompatible with these objectives.

    ATN EUROPE LTD shall process personal data for the specified purpose under condition that the natural person to whom the data refer has given its explicit consent and if the person to whom the data refer has not given its explicit consent, ATN EUROPE LTD shall not be entitled to process its data. The personal data provided by the User shall not be made available to third persons for advertising and promotional purposes.

    Any natural person shall be entitled to access his/her personal data by request in writing in order to get information for the purpose of processing and use, as well as shall have the right to request from ATN EUROPE LTD at any time to delete, correct or block its personal data, the processing of which does not meet the requirements.

  • 3. Copyrights and related restrictions

    Users can use all services offered on the Website for personal needs, for non-profit purpose, under condition that this does not breach the copyrights of ATN EUROPE LTD or third persons directly or indirectly connected with the materials of the Website. Users are explicitly prohibited to copy, to publicly distribute or to give for any purpose the materials published on the Website.

    ATN EUROPE LTD may grant the right of publication of materials and other information published on the Website to third persons subject to additionally concluded contract in writing settling the legal relations between ATN EUROPE LTD and the person publishing the information.

    Upon purchasing goods, which are subject to copyrights and/or patent rights, ATN EUROPE LTD does not grant any additional rights for use and distribution except the rights and/or licenses explicitly specified by the manufacturer/the distributor of the goods.

    Any goods and services provided by ATN EUROPE LTD, which are protected according to the Copyrights and Related Rights Act, shall be provided to the Users in their original form, packing and carrier without any tampering by ATN EUROPE LTD and according to the licenses and rights for distribution, granted by the manufacturers and/or the distributors for the United Kingdom.

    The links to other sites on the Website that are property of third parties are published for User's convenience. When accessing such a link the Users do not use a service provided by ATN EUROPE LTD and therefore these General Terms and Conditions do not apply to the use of a link outside the Website.

    ATN EUROPE LTD is not liable as to the information and/or content of other websites owned by third persons and does not request or recommend the use of these websites or any information published therein. Possible risks connected with the use of such websites shall be borne by the Users.

  • 4. Goods and services offered on the Website.

    The information about the goods in the Website is itemized by types, groups and subgroups;

    The information about the goods in the Website is itemized by types, groups and subgroups;

    Information is provided on the page (the link) to each item, specified on the Website, concerning the price, the main features of the goods, the availability and additional information aiming to support User's informed choice for the purchase of the product. ATN EUROPE LTD shall not be liable for inaccuracies in the description of the goods, which to not refer to the main features thereof and does not claim that the provided information is complete.

    ATN EUROPE LTD reserves the right to publish names, models and other information about the goods in English or in other language when:

    • There is a risk of loss of valuable information concerning the characteristics of the goods in the course of the translation;

    The goods carry information in English or another language, for example software, music and films in English or another language;

    All prices indicated on the website are in GBP , VAT included. In case that the goods have several modifications, the website must list the prices of all modifications. ATN EUROPE LTD is entitled to make, at any time and without notice, changes in the published products, services, prices and other features of the goods and the User will be considered informed about the specified changes effective from the date of their publication. The information about a part of the published products may be possibly not updated, but in any case the Users shall be notified about obsolete information on the Website before delivery of products ordered on the Website via online purchase form. A part of the information published on the Website may refer to products, services, which are not offered or are not presently accessible.

  • 5. Purchasing goods and/or services from the Website www.atneu.uk

    The User is entitled to order all goods and services listed on the Website of АTN EUROPE LTD. When placing the order, the User can select the type and the model of goods and their quantity, the terms of payments, the term of delivery according to the options listed on the Website.

    * The User may make order of the goods, which at the time of the order is not available in the online shop and will be ordered especially for the Client.

    * The User may indicate the desired term of delivery, which can be changed by ATN EUROPE LTD, depending on the possibility of the courier to deliver the consignment on the specified date at the specified place and address.

    If it is suspected that the User (natural person or legal entity) intends to purchase the goods in quantity and/or for the purpose to resell them and/or to use them for a purpose they are not intended for, ATN EUROPE LTD keeps the rights to refuse, at its own discretion, the sale to such persons;

    The User may make changes in the selected goods and services at any time before the final confirmation of the order by filling in the online purchase form.

    When placing an order on the Website, the User shall enter into contractual relations with ATN EUROPE LTD for the purchase of the selected item subject to these General Terms and Conditions, and the order shall be considered confirmed subject to receiving confirmation by ATN EUROPE LTD containing all above mentioned parameters and according to the instructions specified on the Website and/or in the email confirmation of the order;

    ATN EUROPE LTD has the right to change at any time the prices shown on the website at its own discretion without prior notice to the Users. The User must pay the price, indicated on the website at the time of the completion of the Order, despite of it being higher or lower than the updated price. In case of technical errors in the published information on the Website as a result of which the order cannot be completed, ATN EUROPE LTD may refuse to perform the order and shall not pay other compensation to the User except for the reimbursement of the amounts paid and/or deposited by the User for the cancelled order, if any.

  • 6. Payment for purchased goods and services

    In case of payment by bank transfer, the User shall pay an amount equal to the value of the ordered goods, according to the confirmed order, to the bank account of ATN EUROPE LTD, specified in the generated invoice and ATN EUROPE LTD shall make the delivery of the ordered goods and services only after the payment is confirmed and the relevant amount is credited to the bank account of ATN EUROPE LTD,.

    Please note that in specific cases (end of working day, non-working days, holidays), crediting your payment in our account may take some time, which could considerably extend the term of delivery.

    Upon payment through virtual POS terminal, the User shall pay an amount equal to the price of the delivered goods, according to the confirmed order, through virtual POS terminal and only after the payment transaction is confirmed, ATN EUROPE LTD will perform the delivery of the ordered goods and services.

    Upon completion of your order in our online shop, you will be redirected to the PayPal website, where you will be able to pay through your PayPal profile via your credit or debit card. The preparation and the delivery of the order will start after receipt of the payment.

  • 7. Delivery of Purchased Goods

    The term of delivery of ordered and paid goods to the address indicated by the User shall be from 24 hours to 5 business days, after receipt of order confirmation; that term can be extended in case of official holidays and/or days off, by the period of the non-working days. In any case, delay is possible in the specified delivery terms for which the User can be promptly notified by ATN EUROPE LTD. Delivery of paid goods, which at the time of the order are not available in the online shop, shall be made to the address indicated by the User from 24 hours to 14 business days, after receipt of order confirmation; the term can be extended in case of official holidays and/or days off by the period of the non-working days. In any case, delay is possible in the specified delivery terms for which the User can be promptly notified by ATN EUROPE LTD.

    Ordered goods shall be delivered according to the specified terms. ATN EUROPE LTD shall keep the right to extend the specified terms by up to 7 (seven) days, without prior notice to the Users and shall extend the terms by more than 7 (seven) days with the preliminary consent of the User who has placed the order. The expenses within the European Union shall be on the account of ATN EUROPE LTD.

    Upon order for purchase from the online shop, the User can specify in the tag “Comments” a convenient day for the delivery and ATN EUROPE LTD shall consider the preferences of the User, for which the latter shall be promptly notified.

    The User can choose between two delivery options offered by TNT (FEDEX) which vary depending on the capacity of the courier company

    • Express delivery within 24-72 hours (depending on the country) - the expenses for courier services shall amount to GBP ........
    • Regular delivery - the delivery is free of charge for the User.

    ATN EUROPE LTD may request from the User additional confirmation of the order by telephone or email. If the User refuses to provide the information requested by ATN EUROPE LTD, the refusal shall result in automatic cancellation of the order with or without an additional notification to the User.

    ATN EUROPE LTD shall not be liable for late delivery due to force majeure events as for example delay of the courier performing the delivery.

    Upon delivery, the goods must be examined carefully by the User and/or his/ her authorized representative. In case of external visible defects - possible breakdowns, impacts and other damages identified upon delivery, the User must sign a damage record in the presence of the courier stating the identified defects and shall immediately notify ATN EUROPE LTD via tel. 020 8145 1986 or email: support@atnuk.com.

    If the User accepts the delivery without reservation, any and all subsequent claims for external visible defects of the received goods will be considered unreasonable and therefore shall not be satisfied. In case of failure to issue and sign a damage record in the presence of the courier upon receipt of the goods and/or if the User fails to notify immediately ATN EUROPE LTD at tel. 020 8145 1986 or email: support@atnUK.com, the User shall lose his/her rights of remedy for the external visible defects granted under the sale contract.

    If the User has indicated in his/her order incorrect or wrong address, contact person and/or telephone number ATN EUROPE LTD will not be liable for incorrect performance of the order as a result of the incorrect information provided by the User.

    Upon delivery of the goods the User or a third party, designated in advance thereof, must sign the delivery documents. A third party is considered any person that has not made the order but accepts the Goods when they are delivered to the delivery address indicated by the User.

    If the User is not found at the designated address within the term for performance of the delivery and/or access is not provided to the delivery address, ATN EUROPE LTD shall be discharged from its obligation to deliver the ordered goods and the User shall lose the opportunity for delivery of the ordered goods.

    When the delivered goods do not obviously correspond to the goods ordered by the User and that may be established by simple inspection of the delivered goods, the User may request replacement of the delivered goods within 48 hours by goods corresponding to the order and shall notify ATN EUROPE LTD thereby at tel. 020 8145 1986 or email: support@atnuk.com

    ATN EUROPE LTD reserves the right to choose/change the subcontractor performing the delivery without prior notice to the User provided that this does not affect the way and the term of delivery.

    ATN EUROPE LTD shall carry out deliveries through subcontractor(s) only on the territory of United Kingdom.

  • 8. Refusal of purchased goods

    The user is entitled to cancel the contract remotely for convenience and without compensation or penalty, within 14 days effective from the date on which the User or a third person other than the carrier and designated thereof, has taken possession of the goods, or from the date on which the User or a third person other than the carrier and designated thereof has taken possession of the last delivered goods in case of contract according to which you order many goods by one order.

    If the ordered goods is not available in the online shop at the time of the order, the user is entitled to cancel the contract remotely for convenience, without compensation or penalty, within 14 days effective from the date on which the User or a third person other than the carrier and designated thereof has taken possession to the goods, or of the date on which the User or a third person other than the carrier and designated thereof has taken possession to the last delivered goods in case of contract according to which you order many goods by one order according to the provisions of the Consumer Protection Act.

    To be able to exercise his/her right to refusal, the User shall notify ATN EUROPE LTD about his/her name, geographical address and if available, telephone number, fax and email and about his/ her decision to cancel the contract with explicit statement (for example letter sent by mail, fax or email). The user may refuse to use the enclosed standard cancellation form, however this is not mandatory:

  • Standard contract cancellation form (fill in and send this form only if you wish to cancel the contract)

    To
    ATN EUROPE LTD

    Registered office and principal place of business of ATN EUROPE LTD, Units 1-2 Skylon place Rotherwas industrial estate ,Hereford company identification number 09755904

    Please be notified hereby*, that I/we withdraw* from the purchase contract concluded by me/we* for the following goods*/ for provision of the following service*:

    – Ordered on*/Received on* ..................................................................................
    – User's name ...............................................................................................
    – User's address ............................................................................................
    – User's signature ..........................................................................................
    (only in case this is a hard copy form)
    – Date ......................................................................................................

    *

    The user may also fill in and send electronically a standard cancellation form or other explicit cancellation statement on the website www.atneu.uk and in that case ATN EUROPE LTD shall immediately send an acknowledgment of the cancellation on a hard copy or via email. In order to observe the cancellation term under the contract the User only needs to send his/her cancellation notice before the date of expiry of the right of cancellation under the contract. In case that the User withdraws from the contract, АTN EUROPE LTD will refund all payments, which it has received, including expenses for delivery (except for the expenses for return, the additional expenses connected with the method of delivery selected by the User other than the cheapest standard manner of delivery offered by ATN EUROPE LTD, without unreasonable delay and in any case not later than 14 days effective from the date on which the User informs ATN EUROPE LTD for his/her decision to cancel the contract.

    User's acceptance of these General terms and conditions for use of www.atneu.uk services implies his/her explicit consent to be reimbursed for the amount paid to the bank account provided by the User.

    ATN EUROPE LTD is entitled to postpone the reimbursement of payments until the return of the goods or until submission of proofs that the goods were returned, whichever occurs earlier. The User shall send to ATN EUROPE LTD or shall return the goods without unreasonable delay and in any case not later than 14 days after the day on which it has informed ATN EUROPE LTD for the cancellation of the contract.

    The term shall be considered observed if the User returns the goods to ATN EUROPE LTD before expiry of the 14-day term.

    The direct expenses for return of the goods shall be covered by the User.

    The goods shall be returned in their original packing, with full set of the delivery documents, free of any damages and in the form in which it was received. ATN EUROPE LTD shall keep the right to decide whether to accept the returned goods, provided that the returned goods present damaged packing, traces of use, scratches, impact, damaged from electrical shock, missing accessories of guarantee card.

    The User is liable for the impairment goods value following their testing other than that needed to confirm their nature, features and good operation. When the User has exercised his/her right of cancellation, he/she shall pay the proportional amount of the actual deliveries up until the time he/she has notified ATN EUROPE LTD about the exercised right of cancellation. The proportional amount shall be calculated on the basis of the end price. If the end price is too high, the proportional amount shall be calculated on the basis of the market value of the actual delivery.

  • 9. Guarantee service

    ATN EUROPE LTD shall be liable for any discrepancies of the consumer goods with the sale contract, which is identified at the delivery of the goods and occurs within two years after such delivery even if it wasn't aware of the said discrepancy.

    Commercial guarantee is any obligation assumed by the trader or the manufacturer to the User in addition to its obligation under the law to ensure compliance of the goods with the sale contract, to refund the amount paid or to replace or to remedy the goods or to provide another kind of service connected with the goods if they does not meet the specifications or possibly other requirements not connected with the compliance of the goods with the sale contract, specified in the application for provision of commercial guarantee or in the relevant advertising made at the time of conclusion or before the conclusion of the contract.

    ATN EUROPE LTD shall issue and provide to the User with each delivery of goods subject to guarantee service appropriate guarantee card with information about the goods and the guarantee terms as well as with all conditions of the provided commercial guarantee, if any.

    The user may not refer to and will lose its rights under the provided Commercial guarantee:

    • in case of lost guarantee card;
    • in case of attempt to repair and to remedy the discrepancy by a person or a service shop which is not authorized by ATN EUROPE LTD.
    • in case of damages caused by improper operation;
    • in case of breach of the physical integrity of the product;
    • in case of chemical, electrical and/ or other impact not connected with the normal operation of the product;

    The commercial guarantee provided for the product does not cover components of the product with limited useful life (batteries, consumables, etc.) The guarantee service shall be carried out only in the service shops indicated on the guarantee card subject to available complete documentation and completion of the product. The manufacturer shall repair the goods and shall remedy any defects or replace the goods with new ones or refund the amount paid for the goods or a part thereof within 30 days as from the date of receipt of the goods.

    The products and the services specified in this Website shall be limited only to the General Terms and Conditions and information on the Website without any other guarantees except for the listed ones, including commercial and special guarantees.

  • 10. Other

    ATN EUROPE LTD has the right to change all terms of delivery of the goods and any other information, posted on the Website, without prior notice to the User.

    ATN EUROPE LTD keeps the right to send to the User notices about new products and services, promotions and/or changes in the terms and the method of delivery of the provided goods and any other information published on the Website subject to consent granted by the User. ATN EUROPE LTD shall administer this Website and its application shall be valid only in the United Kingdom. ATN EUROPE LTD declares that the materials or the services specified in this Website are appropriate and accessible only in the United Kingdom unless any amendment to national legislation In this case ATN Europe Ltd shall not be liable for any possible User's breach of the national law at the place of his/ her residence. Committed through his/her purchase.

    Questions, inquiries and consultations of the User may be provided online on the website of ATN EUROPE LTD through the questions and inquiries form or through a legal advisor from the Online department by calling 020 8145 1986 or on email: support@atnuk.com, during business hours: from 8:00 a.m. to 4:00 p.m., from Monday to Friday.

    These General Terms and Conditions may be updated at any time and their publication on the Website shall be considered notification of the users for any possible changes. By using the Website of ATN EUROPE LTD, Users undertake to respect these General Terms and Conditions as well as the laws of the United kingdom and the international laws applicable for the goods and the services provided on the Website.

    THE USER AGREES WITH THE TERMS AND CONDITIONS OF USE OF ATN EUROPE THE SERVICES BY PRESSING (CLICKING) EACH OBJECT, LINK OR BUTTON ON THE WEBSITE OF ATN EUROPE, AS WELL AS THE LINK TO THESE GENERAL TERMS AND CONDITIONS AND WILL BE CONSIDERED INFORMED ABOUT THE GENERAL TERMS AND CONDITIONS AND ALL POLICIES OF THE TRADER ACCESSIBLE ON ATN EUROPE, ACCEPTS THEM AND UNDERTAKES TO ABIDE BY THEM. The contact details of ATN EUROPE LTD are the following:

    Registered office and principal place of business: of ATN EUROPE LTD, Units 1-2 Skylon Place Rotherwas Hereford, company identification number 09755904, and contact telephone 020 8145 1986/ email support@atnuk.com / www.atneu.uk

    In case of any disputes related to online purchase, you can refer to the relevant authorities for alternative resolutions of disputes or may use the website for online resolution of disputes.

3. PRIVACY POLICY

  • This Privacy Policy applies between you, the User of this Website, and ATN Europe LTD, the owner and provider of this Website. ATN Europe LTD takes the privacy of your information very seriously. This Privacy Policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

    This Privacy Policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: https://www.atneu.uk/terms.

Definitions and Interpretation

1. In this Privacy Policy, the following definitions are used:

Data collectively all information that you submit to ATN Europe LTD via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
Cookies a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
Data Protection Laws any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation;
GDPR the UK General Data Protection Regulation;
ATN Europe LTD, we or us ATN Europe LTD, a company incorporated in England and Wales with registered number 09755904 whose registered office is at UNITS 1-2 Skylon Place, Rotherwas Industrial estate, Herefordshire, HR2 6NX;
UK and EU Cookie Law the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 & the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2018;
User or you any third party that accesses the Website and is not either (i) employed by ATN Europe LTD and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to ATN Europe LTD and accessing the Website in connection with the provision of such services; and
Website the website that you are currently using, www.ATNEU.UK, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2. In this Privacy Policy, unless the context requires a different interpretation:

  1. the singular includes the plural and vice versa;
  2. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this Privacy Policy;
  3. a reference to a person includes firms, companies, government entities, trusts and partnerships;
  4. "including" is understood to mean "including without limitation";
  5. reference to any statutory provision includes any modification or amendment of it;
  6. the headings and sub-headings do not form part of this Privacy Policy.

Scope of this Privacy Policy

3. This Privacy Policy applies only to the actions of ATN Europe LTD and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

4. For purposes of the applicable Data Protection Laws, ATN Europe LTD is the "data controller". This means that ATN Europe LTD determines the purposes for which, and the manner in which, your Data is processed.

Data Collected

5. We may collect the following Data, which includes personal Data, from you:

  1. name;
  2. date of birth;
  3. gender;
  4. job title;
  5. profession;
  6. contact Information such as email addresses and telephone numbers;
  7. demographic information such as postcode, preferences and interests;
  8. financial information such as credit / debit card numbers;
  9. IP address (automatically collected);
  10. web browser type and version (automatically collected);

in each case, in accordance with this Privacy Policy.

How We Collect Data

6. We collect Data in the following ways:

Data That is Given to Us by You

7. ATN Europe LTD will collect your Data in a number of ways, for example:

  1. when you contact us through the Website, by telephone, post, e-mail or through any other means;
  2. when you register with us and set up an account to receive our products/services;
  3. when you complete surveys that we use for research purposes (although you are not obliged to respond to them);
  4. when you enter a competition or promotion through a social media channel;
  5. when you make payments to us, through this Website or otherwise;
  6. when you elect to receive marketing communications from us;
  7. when you use our services;

in each case, in accordance with this Privacy Policy.

Data That is Collected Automatically

8. Data That is Collected Automatically

  1. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
  2. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".

Our Use of Data

9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

  1. internal record keeping;
  2. improvement of our products / services;
  3. transmission by email of marketing materials that may be of interest to you;
  4. contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website;

in each case, in accordance with this Privacy Policy.

10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).

11. For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in:

  1. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.
  2. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide.
  3. if you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below.

12. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

13. We may use your Data to show you ATN Europe LTD adverts and other content on other websites. If you do not want us to use your data to show you ATN Europe LTD adverts and other content on other websites, please turn off the relevant cookies (please refer to the section headed "Cookies" below).

Who We Share Data With

14. We may share your Data with the following groups of people for the following reasons:

  1. any of our group companies or affiliates - to ensure the proper administration of your website and business;
  2. third party service providers who provide services to us which require the processing of personal data - to help third party service providers in receipt of any shared data to perform functions on our behalf to help ensure the website runs smoothly;
  3. third party payment providers who process payments made over the Website - to enable third party payment providers to process user payments and refunds;

in each case, in accordance with this Privacy Policy.

Keeping Data Secure

15. We will use technical and organisational measures to safeguard your Data, for example:

  1. access to your account is controlled by a password and a user name that is unique to you.
  2. we store your Data on secure servers.
  3. payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.

16. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: SUPPORT@ATNUK.COM.

17. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data Retention

18. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request that the Data be deleted.

19. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your Rights

20. You have the following rights in relation to your Data:

  1. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
  2. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
  3. Right to erase - the right to request that we delete or remove your Data from our systems.
  4. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.
  5. Right to data portability - the right to request that we move, copy or transfer your Data.
  6. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.

21. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: SUPPORT@ATNUK.COM.

22. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.

23. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to Other Websites

24. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This Privacy Policy does not extend to your use of such websites. You are advised to read the Privacy Policy or statement of other websites prior to using them.

Changes of Business Ownership and Control

25. ATN Europe LTD may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of ATN Europe LTD. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

26. We may also disclose Data to a prospective purchaser of our business or any part of it.

27. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Cookies

28. This Website may place and access certain Cookies on your computer. ATN Europe LTD uses Cookies to improve your experience of using the Website and to improve our range of products. ATN Europe LTD has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

29. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

30. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling ATN Europe LTD to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

31. This Website may place the following Cookies:

Type of Cookie Purpose
Strictly necessary cookies These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). By using the Website, you agree to our placement of functionality cookie.
Targeting cookies These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

32. You can find a list of Cookies that we use in the Cookies Schedule.

33. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please see the help menu in your internet browser. You can switch off Cookies at any time, however, you may lose any information that enables you to access the Website more quickly and efficiently.

34. You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

35. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

36. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

General

37. You may not transfer any of your rights under this Privacy Policy to any other person. We may transfer our rights under this Privacy Policy where we reasonably believe your rights will not be affected.

38. If any court or competent authority finds that any provision of this Privacy Policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Policy will not be affected.

39. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

40. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to This Privacy Policy

41. ATN Europe LTD reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Privacy Policy on your first use of the Website following the alterations. You may contact ATN Europe LTD by email at SUPPORT@ATNUK.COM.

Cookies

Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.

Strictly necessary

We use the following strictly necessary cookies:

Description Purpose
We use this session cookie to remember you and maintain your session whilst you are using our website user experience

Functionality

We use the following functionality cookies:

Description Purpose
We use this cookie to identify your computer and analyse traffic patterns on our website user experience

Analytical/Performance

We use the following analytical/performance cookies:

Description Purpose
We use this cookie to help us analyse how users use the website user experience

Targeting

We use the following targeting cookies:

Description Purpose
We use this cookie to enable us to show you adverts while you are browsing our website and other websites on the internet user experience
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